Group Manager Legal Collections

Details: The Company Encore Capital Group is a leader in consumer debt buying and recovery. The company purchases portfolios of defaulted consumer receivables from major banks, credit unions, and utility providers and partners with individuals as they repay their obligations and work toward financial recovery. Encore’s success and future growth are driven by its sophisticated and widespread use of analytics, its broad investments in data and behavioral science, the significant cost advantages provided by both its worldwide operations and its enterprise-wide, account-level cost database, and the company’s demonstrated commitment to conducting business ethically and in ways that support its consumers’ financial recovery.Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. More information about the company can be found at http://www.encorecapital.com.The OpportunityWe are seeking a Group Manager to fill a role working with our in-house legal staff and operations team in support of legal collections activities. Successful candidates will be responsible for the day-to-day operations and management of the Specialist teams. The Group Manager – Legal Collections is responsible for managing escalations and inquiries, including supervision of employees, process and procedure development, and execution.Primary responsibilities include: Develop program/placement strategies and execute against such strategies Analyze business drivers at both the partner and program level to manage and improve performance Responds to escalated consumer issues and identifies potential compliance issues Create, set and communicate performance plans to drive results Develops and maintains relationship with key partners both internally and externally Conducts on-going training for new hires on an as needed basisRequired skills, education, and experience: Bachelor’s degree 3+ years experience in a project or process management role, or equivalent education and experience Solid quantitative and analytical skills Proficiency in MS Office to include advanced skills in Word and Excel Program or relationship management skills as well as strong people management skills Superior verbal and written communication skills, and very detail orientedIf you are looking for a rewarding career in a successful and growing organization, please submit your resume and salary history for consideration to and reference job code GMLC-1018-EC in the subject line. Encore Capital Group is an Equal Opportunity Employer.

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